FAQS

QUESTIONS WE GET ASKED MOST

Practical answers on booking, what to expect and how rehabilitation works. If your question is not here, call the clinic and we can provide assistance.

Can I claim through my health fund?

Yes. Health funds are claimable on the spot, so you only pay the gap at the end of your appointment.

Do you accept workers compensation or EPC referrals?

Yes, we accept workers compensation claims and Medicare EPC referrals. Get in touch before booking and we will confirm what is required for yours.

Is there a cancellation policy?

We ask for 24 hours notice if you need to change or cancel an appointment, otherwise a cancellation fee applies.

Fees, health funds & Care plans

What is return to sport testing?

Objective strength and power testing using VALD equipment, so the decision to return to sport is based on measured performance rather than how the injury feels on the day.

Do you treat children?

Yes, Children and Adolescents are treated regularly, from growth-related injuries through to general aches and sporting problems. Parents are encouraged to attend the appointment.

Do you work with junior athletes?

Yes, adolescent and junior athletes are a particular interest across various different sports.

Can you work with our club, team or squad?

Yes, screening days, athlete education seminars and ongoing season support can be arranged for local clubs and squads.

SPORT AND PERFORMANCE

What does treatment involve?

Treatment is tailored to the injury and may include hands-on therapy, exercise prescription, taping or bracing. You will leave with something to work on between visits.

How many appointments will I need?

That depends on the problem. You will get an honest estimate at the first appointment, and it will be reviewed as things progress rather than booked out indefinitely.

Do I need a scan?

Often not. Many musculoskeletal problems are diagnosed clinically. If imaging will change the plan, a referral can be arranged.

Do you sell braces and equipment?

Yes. Knee and ankle braces, post-operative range-of-motion braces, walking boots and splinting are fitted and supplied in the clinic, so you are not sent elsewhere to have it done.

Can you refer me to a specialist?

Yes. We work alongside local orthopaedic surgeons, sports physicians and radiologists, and can refer you on where it is warranted.

What does treatment involve?

Before your appointment

Do I need a referral to see a physiotherapist?

No. You can book directly without a referral from a GP or specialist. If you have been referred, bring the referral with you along with any scans or reports.

What should I bring?

Any imaging, scan reports or surgical notes relating to the injury, plus your health fund card. Any correspondence from your GP or Care Plans are also welcomed.

What should I wear?

Comfortable clothing you can move in. For lower limb problems, shorts or tights are helpful. For shoulder, neck or upper limb issues, a singlet or loose top helps.

How long does the appointment take?

Initial appointments will take between 45-60 minutes, allowing for time to take a full history, complete a thorough assessment and commence treatment the same day.

STILL HAVE A QUESTION?

Call the clinic or send an enquiry. If we are not the right people to help, we will tell you who is.